Refund Policy
Last Updated: October 3, 2026
Templates and the Language Switch plugin are delivered differently, so they're covered by different refund terms.
Templates
Because a template purchase involves real, done-for-you work — transferring the design into your own Squarespace account — the refund window is tied to that transfer:
Before transfer: full refund, no questions asked, if you request one before I've started transferring the template to your account.
After transfer: the sale is final, since the work is complete. If something is genuinely broken — the template doesn't match what's shown on its product page, the language switcher doesn't work as described, a page is missing — let me know within 48 hours of transfer and I'll fix it or refund you, whichever you'd prefer. This isn't a window for change-of-mind refunds; it's for things that are actually wrong.
Language Switch (standalone plugin)
Because the plugin is delivered instantly and doesn't involve any manual work on my end, it has a short, genuine refund window:
Within 7 days of purchase: if the plugin doesn't work as described on a supported Squarespace 7.1 site, contact me first — most issues are a config detail I can usually fix in one email. If we can't get it working, I'll refund you.
After 7 days, or for change-of-mind refunds once it's working as described, sales are final. It's a small, one-time-priced product; I'd rather help you get it working than argue about a refund, so reach out before you request one.
If you bought a template + the plugin was included
The plugin refund terms don't apply separately — it's part of the template, covered under the template's refund terms above.
How to request a refund
Email bgood@bradgood.net with your order details and what's wrong. I answer these myself, usually within 1 business day.
Chargebacks
If something's not working, please contact me before filing a chargeback with your bank or card issuer — I can resolve almost everything directly and faster than a dispute process can.